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Smart utility systems reviews5/18/2023 Credit RatingsĬIS Infinity tracks each individual’s credit rating using a credit point system. CIS Infinity automatically tracks payment arrangements and their current status, initiates collections procedures (call, notice and print) and assigns follow-up tasks. Collection history is customer specific and aggregates a customer’s credit rating based on all of their previous properties. The software stores unlimited collection history for each account, which is quickly accessible through the customer information screen. CIS Infinity will build credit ratings based on your specifications. Credit and Collections ManagementĬollections procedures including penalty pick up are automated based on collection parameters defined by the user. You can also meet specific billing requirements for certain individuals, regardless of when or how the bill is produced (for example, large-print bills or bills in a language other than English). With CIS Infinity, you can consolidate bills from several accounts in one bill (for example, one bill for a landlord who owns several properties). If there is no read available the customer service representative can simply cancel the bill and choose not to rebill the account. A customer service representative can choose to cancel and re-bill the entire bill or individual services on the bill. When the new read is inserted the bill will be picked up in the billing procedure, re-printed and updated automatically. When the bill is canceled the software will prompt the user for a new read. If an adjustment needs to be performed on a bill, the customer service representative can select the bill and request to cancel and re-bill it. Canceling and Re-BillingĬIS Infinity allows users to cancel and re-bill inaccurate bills in one step. You can define your own exception parameters and processes, make special discount and credit arrangements for individual customers, implement alternative tax rates and apply multiple taxes. The integration of the customer information component and the billing component of CIS Infinity makes processing adjustments, estimates and final bills quick and easy. Real time transactions eliminate the need for day-end processing. Billing for different types of readings, including meter reads and consumption. Miscellaneous billing for non-utility transactions.Consolidated bills for large industrial or government clients.With CIS Infinity, you can implement a wide variety of complex billing processes, including: Once the parameters for you local business practices have been configured within CIS Infinity, users can automatically write-off accounts using the write-off pick-up routine. Automatic Write OffsĪdditional features within the collections module include the ability to write-off accounts, add bankruptcies and send overdue accounts to a collections agency for follow-up. CIS Infinity also provides access to available and installed service offerings, product offerings, equipment offerings and program offerings. It can manage single accounts, master accounts and temporary accounts. CIS Infinity retains all customer history including calling history, correspondence notes, comments, service orders, usage, credit and payment for an unlimited period of time. Account ManagementĬIS Infinity’s user interface is designed to provide access from the account inquiry screen to all customer information with the click of a mouse. In addition to Advanced Utility Systems Corporation’s flagship product CIS Infinity, three additional products are available to be used in conjunction with CIS Infinity. Because Advanced avoids custom coding in favour of sophisticated configuration tools, implementation is faster, cheaper, and more reliable. Minimal Programmer Involvement: CIS Infinity was designed from the outset to be easy-to-use for both the user and system administrator.This makes training and user adoption faster and easier and ensures that your users will get the most value from the solution as soon as possible. Easy-to-use interface: CIS Infinity is easy to navigate and use.Comprehensive functionality: CIS Infinity has unmatched functionality, which means you can automate repetitive tasks, put paper-based processes online, and improve your revenue stream, all without expensive customization.Advanced Utility Systems Corporation produces a flagship customer information and utility billing solution called ýCIS Infinityý.ĬIS Infinity combines comprehensive functionality, a reliable technology base, and an industry-leading integration strategy to help utilities improve their revenue stream and provide first-rate customer service.
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